Shipping & Returns

Cloud Living offers free delivery across the Perth metropolitan area and the Peel region for both brand-new and pre-loved sofas. This includes suburbs such as Jandakot, Cockburn, Canning Vale, Fremantle, Rockingham, Mandurah, Baldivis, Joondalup, and all surrounding areas.

Most deliveries are completed within 1–2 business days of purchase confirmation. Same-day delivery may be available in some cases — please ask when placing your order.

Modular sofas are delivered in separate modules, making it easier to navigate tight doorways, hallways, and stairs. Our delivery team will bring the sofa to your living area and position it as requested.

For locations outside the Perth metro and Peel region, please contact us to discuss transport options and any applicable charges.

We want you to be happy with your purchase. If you are not satisfied with a brand-new sofa, you may request a return within 7 days of delivery, provided the sofa is in its original condition, unused, and free from damage.

To initiate a return, please contact us via WhatsApp on 0401 742 431 or through our contact page within the 7-day window.

Return transport costs are the responsibility of the customer. We can assist with arranging return transport at an agreed cost, or you may arrange your own transport to our Jandakot showroom.

Refunds will be processed once the sofa has been received and inspected at our showroom. Refunds are issued to the original payment method within 5–10 business days.

Sofas that have been used, damaged, stained, or modified after delivery are not eligible for return.

Pre-loved sofas are sold as-is based on the condition described and photographed in the listing. We encourage all customers to inspect pre-loved pieces in person at our Jandakot showroom or request a video tour before purchasing.

Due to the one-of-a-kind nature of pre-loved items, returns are generally not accepted unless the item was significantly misrepresented. If you believe this applies, please contact us within 48 hours of delivery.

If your sofa arrives damaged or with a manufacturing fault, please contact us immediately with photos of the damage. We will work with you to resolve the issue promptly — whether through repair, replacement, or refund.

Your rights under the Australian Consumer Law are not affected by this policy.

For purchases made using trade-in credit, the return policy above applies to the new sofa. Trade-in credit that has been applied cannot be reversed once the old sofa has been collected.